The Morehouse College InfoTech Department provides many services to faculty, staff, and students, both in electronic and human terms. They are described herein.
Questions and comments should be directed to the HelpDesk.
This version was published 1jp4f
These services, ordered by the number of questions received about them by IT staff, are provided by the InfoTech group and are described below.
These services are provided by Morehouse's InfoServices group.
On with the descriptions!
Every Morehouse student gets an email address upon enrollment. These addresses are @students.morehouse.edu can be checked via TigerNet, which is run by InfoServices.
Every dorm room has one wired ethernet port per resident. Students who find theirs broken or inoperable should contact their dorm staff to see if they can provide immediate assistance, and should contact the IT HelpDesk themselves if the dorm staff are unable to resolve the problem.
In order to keep the data network available for users whose computers are in good working order, malfunctioning or virus-infested computers sometimes are dropped from the network. Machines so affected cannot access anything else on the network. Contact the IT HelpDesk if this happens to you. IT fixes this for College-owned computers; students must tend to themselves.
Wireless networking (in the form of 802.11b/g WiFi) is provided in some areas of campus. Knowledge of your Morehouse (student or fac/staff) email password may be required to connect.
Every employee of the College gets an email account upon request from that employee's supervisor or department. At present, there is no automatic system by which this happens, so accounts must be requested. The operation of these accounts is described elsewhere.
Each faculty or staff office should have at least one ethernet connection in it. If that's not the case or yours is broken, contact the HelpDesk for resolution. Repairs are conducted free of charge (not by IT, but we coordinate those); new installations are conducted via a departmental bill-back (again, not by IT, but we coordinate it).
Any academic or administrative department may request a server-side mailing list. (Some people call this a "listserv", but that refers to a particular software package that we don't use, so its use is discouraged.) That department manages the list, once it is set up. The basic notion is for people within or without the department to be able to email, for instance, to CanoeBuilding-L@morehouse.edu, and have that mail go to all (Department of Canoe Building) department members. Info on the existing lists is here
Every employee of the College has, in association with their email account, file space in which to publish material to the web. Info on using this is available here.
Faculty and staff receive from IT general computing support and repair for Windows-based desktop computers that are consistent with our support guidelines. Students are required to maintain their own systems, though limited student support is available from a student-run group.
InfoTech is not in a position to provide decent Macintosh support at this time. Users with questions about MacOS X on a newer system are welcome to contact the HelpDesk, but know that these requests will be handled on a lower priority than requests about Windows. This is mostly a staffing matter: the more questions we get, the more likely it is we can add staff to handle them (hint hint).
Anybody considering the purchase of any computer-related item for use by the College should contact the HelpDesk first. IT provides special pricing with certain vendors and will specify the proper equipment to buy. This step could save your department some money, and it'll make sure that what you buy is supported.
IT provides (and manages the contracts for) some commercial software for Windows computers owned by the College (not student computers); if you need or want this stuff, just let us know. As of August 2006, that software includes:
Other commercial software is available to Morehouse users, but is not managed by InfoTech, rather by InfoServices.
IT maintains mailing lists for use in campus-wide email distribution. For info, go here.
The InfoTech Networking group runs a collection of firewalls and traffic filters that sit between the campus and the world. These prevent some types of traffic from working (intentionally or not). For the most part, only peer-to-peer stuff is blocked. If something else fails to work, contact the HelpDesk.
If you have a technology-related question or problem, start with InfoTech. We'll be happy to direct you to the proper department if it happens that we are not that. However, some things can go straight to our cousin-groups: for telephone issues, contact the Telecom department (telecom@morehouse.edu); for anything related to Banner, contact InfoServices.
InfoServices
The Morehouse InfoServices group handles everything related to Banner, Tigernet, CampusConnex, www.morehouse.edu, and user application training. In addition, they manage licensing for software used by subsets of the campus, like SPSS, SASS, Acrobat, Mathematica, etc.. InfoServices can be contacted via the Big Blue B on the front page of Tigernet.